We strive to ensure that our services are accessible to all users who meet the requirements set out in our Terms and Conditions, regardless of their needs or circumstances. To achieve this, we apply harmonised standards and technical specifications such as WCAG 2.2.
However, some of our services, such as online casino games, are of a nature that makes it technically impossible to make them fully accessible without compromising features that are essential to the gaming experience. These services rely on interactive elements such as graphics, sound, animations, and other effects that form a fundamental part of the gameplay.
We continuously monitor developments with the aim of improving accessibility as new technical solutions and standards emerge. Nevertheless, we reserve the right to assess and document, on a case-by-case basis, that the full implementation of accessibility measures for certain services would impose a disproportionate burden. This particularly applies to features that are technically complex or directly linked to the core gaming experience.
If you encounter any accessibility issues, we kindly ask you to contact our customer support via chat or email.