There are several potential causes why a game might not launch. Here are some of the solutions you can try:
- Make sure you use our recommended browser Google Chrome.
- Make sure your browser is supported and is updated to the latest version.
- Clear your web history + cache & cookies and try again.
If none of the above works, please contact our helpdesk with the following information:
- Name of the game the issue occurs;
- What time you encountered the issue;
- If an error message was displayed, what did it say;
- If possible, please provide us with a screenshot of the issue.